For Supervisor

Quick Start

• Start new project
• Invite team to project
• Import orders from CSV
• Create new order
• Create sub-order
• Find and open order
• Track SLA metrics
• Track KPI metrics
• Review and follow up the order history
• Read/write messages (public/internal)
• Upload/download order artifacts (files)
• Change order status (move by workflow)
• Create package
• Find and open package
• Manage package files
• Run package automation
• Deliver (upload) package
• Download package
• Change notification settings

Configuration

• Manage Users
  • View all users of the system
  • Create new user account
  • Manage user access
  • Change user password
  • Change user role
  • Block/unblock user
  • Delete user account
• Manage Projects
  • View all projects
  • Create new project
  • Duplicate project
  • Block/Unblock project
  • Delete project
• Edit project settings
  • Edit project name and IDs
  • Manage user access
  • Set working calendar
  • Configure SLA tracker
  • Configure KPI tracker
  • Create automation Business Rules for Orders
  • Customize email notifications
  • Edit order types
  • Edit order workflow
  • Set repository for order artifacts
  • Set repository for all project packages
  • Set repository for delivered packages
  • Manage order attributes
  • Manage package attributes
  • Add automation scripts, CMD for Packages
• Edit system settings
  • Base URL
  • System date and time format
  • SMTP settings
  • System calendar
  • API settings