Track KPI metrics

Measure the performance of your packaging team by taking advantage of the built-in KPI Tracker. It precisely tracks the time the engineer spends for each order processing phase. The KPI tracker allows you to define time metrics for each Order Type of your project and each specific combination of attributes. The time will be counted according to the defined project’s working calendar, where you can set working hours, working days, holidays, etc.

For configuration, see manual Configure KPI tracker

Important

Precondition 1 : Sign In on Web Portal of PACE Packager Hub.

Options to track KPI:

  • KPI Metrics Table
    View the detailed table of time spent on each stage of Order processing, the defined time metric, remaining time, and the engineer who completed that stage (i.e. task).
  • KPI Overview in Project Reporting
    View the index and absolute number of order phases completed on time (Successful tasks) and completed late (Failed tasks), grouped by engineers.
  • Generate Engineer Report
    Generate the Engineer Report with the information from the Team KPI widget described above.

KPI Metrics Table

  1. First, find and open the necessary order. See manual Find and open order
  2. Open the KPI metrics tab to track time that was spent on Order in each Status. Here you can find a table with the list of Statuses in the sequence the Order had and amount of time the Order was in this Status.

    orders-edit-order-kpi-metrics-table


KPI Overview in Project Reporting

  1. In the top-left corner, select menu-button > Analytics > Reporting.

    menu-opened

  2. Using the Team KPI widget view (1) the performance index; (2) a number of order phases completed on time (Successful tasks); and (3) number of order phases completed late (Failed tasks). This information is grouped by engineers of the selected projects and includes only orders completed in the selected period of time.

    reporting-kpi-widget


Generate Engineer Report

  1. In the top-left corner, select menu-button > Analytics > Reporting.

    menu-opened

  2. Select Export > Engineer Report to generate the XLSX table that will includes:

    • the engineer’s performance index;

    • a number of order phases engineer completed on time (Successful tasks);

    • a number of order phases engineer completed late (Failed tasks).

    This information will be grouped by engineers of the selected projects and will include only orders completed in the selected period of time.

    reporting-export



Note

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