Customize email notifications

When an order is changed, the system sends email notifications to users who are following this order. Customize the template of such email notifications for this project.

Warning

Ensure that SMTP mail server is configured and email notifications are enabled in the system settings. See SMTP settings

Important

Precondition 1 : You have the Supervisor role.
Precondition 2 : Sign In on Web Portal of PACE Packager Hub.
  1. Go to the project settings. See manual Open project settings.
  2. Open the Email notifications tab.

    project-edit-email-notifications

  3. Customize the text and style of the default email template according to your needs. All input fields of email template accept combinations of static text and system-specific variables (see table below). Start typing a variable (e.g. <%order) to open a drop-down list of available variables and pickup the necessary one from this list.

    Subject - presents a template of the email subject.

    Note

    As one email can contain multiple grouped notifications in accordance to the user’s settings, the template of email body is splitted into three parts (1) Body header and (3) Body footer, which are placed only once in an email; and (3) Body repeated section that is inserted as many time as number of separate order changes.

    Body header - presents a template of the top part of email body.

    Body repeated section - presents a template of the middle part of email body. If the user has enabled option to group multiple notifications into single email, this section will be repeated in this email on each order change.

    Body footer - presents a template of the bottom part of email body.

    project-edit-email-notifications-edit

    Variable

    Description

    <%order-id%>

    An identifier of the order, presented as a text.

    <%order-id-link%>

    An identifier of the order, presented as a link to this order.

    <%order-title%>

    A value of the ‘Order title’ attribute of the order, presented as a text.

    <%order-title-link%>

    A value of the ‘Order title’ attribute of the order, presented as a link to this order.

    <%order-type%>

    A type of the order (e.g. App Packaging, Bug Fix).

    <%order-type-color-indicator%>

    A color indicator of the order type, presented in the form of a small colored circle.

    <%action%>

    An action performed by the user with the order.

    <%action-time-stamp%>

    A timestamp of the action performed by the user.

    <%order-change-details%>

    Details of change, made by the user with the order.

    <%project-name%>

    A full name of the project.

    <%project-short-name%>

    A short name of the project.

    <%user-name%>

    A full name of the user, who performed the action with the order.

    <%user-email%>

    An email of the user, who performed the action with the order.

    <%user-avatar%>

    An avatar of the user, who performed the action with the order.

    <%notification-settings-link%>

    The ‘Notification Settings’ link that opens the user’s notification settings. The user may need to change the settings to reduce the number of email notifications.

    <%horizontal-line-separator%>

    A horizontal line commonly used to visually separate sections on a page.

    <%base-url%>

    An address at which the system is available to the user.

    <%recipient-user-name%>

    A full name of the user, who receives this email notification.

    <%recipient-user-email%>

    An email of the user, who receives this email notification.
  4. To save (apply) changes click Save. Respectively, click Discard to cancel the changes.

    project-edit-email-notifications-edit-save-discard

  5. To restore the default email template, click Reset to default in to top-right corner.

    project-edit-email-notifications-reset-to-default



Note

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