Frequently Asked Questions about PACE Suite
Do you have a roadmap?
Yes, we do. And we encourage our customers to add their feature requests to the scope of next releases.
Request your change at our Support page!
Is a license per-user or per-machine?
The license is per-user. For instance, if you have a team of 3 packaging engineers who will be using PACE Suite, then you need 3 licenses.
Do you have video tutorials and other training materials?
Yes, we do. Please watch our video tutorials on
and the online User Guide
What is maintenance?
Maintenance is a subscription that, while active, allows you to upgrade to the new versions of PACE Suite (we have three product releases per year). Also, maintenance includes support services from our packaging professionals.
When purchasing PACE Suite, you are awarded with the right to either one, two or three years of Maintenance with no additional fee depending on the purchased product.
Once the maintenance expires and I do not renew, will the software stop working?
No. If your maintenance period expires, you still can use PACE Suite forever. You will just not be entitled to receive upgrades and support until you renew. Renew your maintenance now >
Do you provide a volume discount?
Yes, if you need more than 5 licenses, don’t hesitate to contact us for a free quote
Do you provide discounts for educational and governmental organizations?
Yes, we offer a 50% discount for schools and universities, as well as for governmental organizations. Please, contact us now for a free quote
Do you have a bug tracking system?
Yes we do. If you know of any bugs in PACE Suite, please submit a ticket
and we will fix them ASAP. Also, if you have any questions or comments on the PACE Suite functionality, and especially, ideas of what is missing in the product, please feel free to submit a ticket
and be sure to receive a prompt reply from our technical support experts.
Your comments will be thoroughly analyzed by our Product Development Team and they may even influence the Product Roadmap in general.
How to upgrade to the latest version of PACE Suite?
If you have an active maintenance, you can upgrade directly from the program. For more detailed instructions, use the upgrade guide
How to convert (repackage) EXE to MSI using PACE Suite?
You can find information about repackaging scenarios the PACE Suite Getting Started document or read this step-by-step guide
How to import a Wise Script into the package?
As PACE Suite is a complete substitution for Wise Package Studio, refer to this step-by-step guide
to import Wise Scripts to your package.
How to capture system changes to MSI package?
You can do this with MSI Generator – just use this instruction