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Track orders, statuses, assignments
Review orders of the selected project(s) and their details in the intelligible and configurable list. The user access is configured separately for each project.
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Create new orders
Create a new order for packaging, select its type and specify the required order attributes (fields).
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Move order through its workflow
A workflow (a set of statuses and transitions between them) depends on the order type and may differ between various types of orders and projects. It can be saved as a template and reused in other order types of the projects.
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View/change order attributes (fields)
Describe an order with the help of order attributes. They can be dramatically customized for each order type and project. The task management system supports pre-defined and user-defined attributes.
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Search for Orders
Find the necessary data and documents about orders across your projects quickly and conveniently.
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Import orders from CSV
Migrate your data easily and quickly to PACE Packager Hub. It supports various CSV files generated by any workflow solution you may be currently using.
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History of order changes
Keep the track of all changes with your orders from their creation to completion/deletion in the History tab of the task management software. The Supervisor can view the order and its history even after deletion.
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Business Rules
Preconfigure a set of actions that the system will automatically perform if a certain combination of Order conditions is met and when the rule is invoked by the selected trigger.
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Dashboard
Get a comprehensive and highly customizable view of your Team Workload, the number of Active and Completed Orders, and orders with Due Dates.
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Reporting & Export
Review the Created and Completed Orders in the chosen time slot. Export the orders to CSV file to form reports easily, e.g. for invoicing.
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Communicate about orders (messages)
Communicate about the order right in this order inside the task management tool using internal notes and public requests. Messages support rich text formatting, inserting images right in the message body, an advanced module for designing tables of any complexity, and mentioning someone to communicate faster. Set User avatar to be more recognizable in the system.
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Notifications
Get instant in-app and/or email notifications about changes with orders. Flexible Notification Settings allow you to configure notifications you want to receive and even group several notifications in the selected timeframe into a single email.
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Project docs
Store and securely share the project-related information: project, guidelines, conventions, checklists, SLA, and others. Set up their visibility level: public (visible to customers and engineering team) or private (visible only to the team).
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Upload/download order artifacts (files)
Transfer files between the customer and packaging team right in the order. There is no need anymore to manually use FTP or any other solutions.
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Manage order links (references)
Use order links to see what other orders and package are referenced to the current order. Some links are automatically managed, and all of them the user can edit or remove.
