PACE Packager Hub Features

Track orders, statuses, assignments

Review orders of the selected project(s) and their details in the intelligible and configurable list. The user access is configured separately for each project.

Empower Your Workflow Management with SLA Tracker

Service-Level Agreement Tracker to effortlessly measure, meet, report on SLAs, and ensure better performance of the entire team.

Integrate with user’s ecosystem

Seamlessly integrate the solution with your software. The REST API allows you to remotely interact with the PACE Packager Hub server to get or set the necessary information.

Create new orders

Create a new order for packaging, select its type and specify the required order attributes (fields).

Move order through its workflow

A workflow (a set of statuses and transitions between them) depends on the order type and may differ between various types of orders and projects. Save it as a template and reuse in other order types of the projects.

View/change order attributes (fields)

Describe an order with order attributes. Customize them for each order type and project. The task management system supports pre-defined and user-defined attributes.

Search for Orders

Find the necessary data and documents about orders across your projects quickly and conveniently.

Import orders from CSV

Migrate your data easily and quickly to PACE Packager Hub. It supports various CSV files generated by any workflow solution you may be currently using.

History of order changes

Keep the track of all changes with your orders from their creation to completion/deletion in the History tab of the task management software. The Supervisor can view the order and its history even after deletion.

Business Rules

Preconfigure a set of actions that the system will automatically perform if a certain combination of Order conditions is met and when the rule is invoked by the selected trigger.

Dashboard

Get a comprehensive and highly customizable view of your Team Workload, the number of Active and Completed Orders, and orders with Due Dates.

Reporting & Export

Review the Created and Completed Orders in the chosen time slot. Export the orders to CSV file to form reports easily, e.g. for invoicing.

Bulk Edit

Edit multiple Orders at once using bulk operations, update the necessary attributes or statuses with the Bulk edit and Bulk status change features.

Communicate about orders (messages)

Communicate about the order right in this order inside the task management tool using internal notes and public requests. You can use rich text formatting, inserting images right in the message body, an advanced module for designing tables of any complexity, and mentioning someone, set user avatars, etc.

Notifications

Get instant in-app and/or email notifications about changes with orders. Configure notifications you want to receive and group several notifications in the selected timeframe into a single email.

Project docs

Store and securely share the project-related information: project, guidelines, conventions, checklists, SLA, and others. Set up their visibility level: public (visible to customers and engineering team) or private (visible only to the team).

Upload/download order artifacts (files)

Transfer files between the customer and packaging team right in the order. There is no need anymore to manually use FTP or any other solutions.

Manage order links (references)

Use order links to see what other orders and package are referenced to the current order. Some links are automatically managed, and all of them the user can edit or remove.