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Read/write messages (public/internal)ΒΆ

Communicate about the order, read and respond on requests, write comments, and mention someone in messages.

Important

Precondition 1 : You have the Engineer or Supervisor role.
Precondition 2 : Sign In on Web Portal of PACE Packager Hub.

First, find the necessary order and open it as described in manual Find and open order


Note

For users with the Engineer or Supervisor role two types of messages are available:

  • Public Request - a message that is visible to (1) Supervisor, (2) Engineer and (3) Customer.

  • Internal Note - a message that is visible only to (1) Supervisor and (2) Engineer.

  1. Find messages on the Messages tab of the order. The most recent messages are located in the top. Each message has a timestamp that allows to identify when it was posted. Messages of the Internal Notes type are highlighted in yellow and have the respective label.

    orders-edit-order-messages-engineer

  2. To write a message, select the message type (Public Request or Internal Note) and enter the text. Then, click Submit.

    To mention someone in the message, type @ (at sign) and select a user from the list. The mentioned user will receive a one-time notification about this. The message body can also contain images, tables and other elements.

    orders-edit-order-messages-write-request



Note

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